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    Posts Tagged ‘twitter’

    Some Turkey Hotlines Go Social, Speak Spanish

    Wednesday, November 24th, 2010

    The holiday season is in full swing. Here in the U.S., many of us are busy preparing turkey and all the trimmings in celebration of Thanksgiving. As a special Thanksgiving-themed post, we have compiled some contacts you can call in those frantic last moments of food preparation. Happen to forget how long it takes to thaw your 18 pound turkey? No problem. Call the experts at Butterball Turkey Talk-Line (800-288-8372) or Foster Farms Turkey Help line (800-255-7227) – even on Thanksgiving Day. Concerned about how to safely store your leftovers? The USDA Meat and Poultry Hotline is also open (888-674-6854).

    Here is an interesting fact: The professionals at Butterball’s Turkey Talk-Line assist more than 100,000 callers each year in the United States and Canada during the holiday season. It has 50+ staff members and the resources to answer questions from either English- or Spanish-speaking callers, as well as respond to questions via e-mail.

    Butterball has also uses several social media platforms. Connect with other Thanksgiving cooks on the Butterball Facebook page, or follow Butterball on twitter to get quick questions answered or post your own recipes/advice. Text the word “TURKEY” to 36888 from your mobile phone to receive information at your fingertips on topics such as how much turkey to buy, thawing reminders, and cooking temperatures. It doesn’t appear that Foster Farms’ social media or translation teams have caught up to Butterball, however. If you need information from them, it will have to be in English and either via a contact form or a phone call.

    Happy Thanksgiving!

    Can online chatter bring more opportunities for legal problems?

    Saturday, September 4th, 2010

    I blog, I tweet, I’m LinkedIn. Chances are you do, too. There are an array of forums to stay updated on your friends’, family, co-workers’, and competitors’ whereabouts. Just like in the old days when companies had to figure out how to deal with email etiquette and policies, now they have to figure out how to handle blog posts and Facebook pages.

    Social networking websites such as LinkedIn, Facebook, MySpace, and Twitter are making it easy for your opinions to reach thousands of people in a matter of minutes. Along with this increase in online buzz and chatter, come more opportunities for legal problems.

    Online commentators, from bloggers to your neighbor, are increasingly getting sued or threatened with legal action for everything from defamation to copyright infringement. Take for example the woman sued last year by her apartment’s management company when she tweeted that the apartment had mold… and that the management company was ‘ok’ with it. The management company filed a libel suit the very next day – asking for $50,000 in damages.

    Luckily for the renter, since her tweet didn’t specify where the company was located or point directly to the company, it didn’t meet all of the elements to prove a libel. The judge ended up dismissing the case in January, on the grounds that the tweet itself was too vague to fit the required legal elements.

    The moral of the story – be careful of what you type. But, what about what your employees are typing? Do you know what your employees are tweeting, blogging, or posting? Does your organization have a social media policy? Probably not.

    In the latest issue of our ePublication, Global Communicator, read about tips for creating a social media policy and get links to examples of other policies and resources.


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